The Small Print
Postage, Packaging and Delivery
There is a UK standard charge of £4.50 per delivery address, sent by Royal Mail 1st Class. Orders will be dispatched within 2 working days. Please allow 7 days from ordering for delivery of goods. UK Express Delivery will be charged at £8.95 and will be received within 48 hours. Europe & International customers - please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of your order and you will be given an estimate depending on the size & weight of your order. If an item is not in stock you will be notified by email or phone, and given the option to cancel your order if you wish, otherwise goods will be dispatched when they become available.
Customer Service
As a small company, it is my aim to offer top quality customer service. All orders come beautifully wrapped in tissue paper, but if you require anything further such as a personal message sent with your goods, please let me know via the comments box when ordering, or you can email me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and I will try to fulfil your request.
Satisfaction guarantee
If you are not totally satisfied with the goods for any reason, return them within 14 days of receipt and it can be exchanged or refunded. I can only accept items that have not been worn, used or altered.
Returns
To return your item(s) just fill in the form that you will receive with your order and post the item and the form to:
Patchwork Harmony
91 Villiers Road
Kingston Upon Thames
Surrey
KT1 3AY
We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.
Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, light variations in the actual goods may occur. As some items are vintage they may vary slightly in appearance from their photographs or have small imperfections.
Data Protection
From time to time you may be contacted by email with promotions or offers on products, if you prefer not to receive this information please notify me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Your details will never be disclosed to a third party. Patchwork Harmony is committed to safeguarding the privacy of our customers' personal information.